Rental Policies

We thank you for selecting Honolulu Property Management (HPM) for your vacation rental needs. We hope you enjoy searching and booking a vacation home or condominium with our easy-to-use website. Please read our Rental Terms and Conditions carefully:

Guest(s) entering into a rental agreement with HPM will be the occupants of vacation rental. Guest(s) will not be permitted to enter the vacation rental until all balances are paid in full and our Terms and Conditions have been agreed to.

Age Requirement
The person making the reservation, the principal guest, must be at least 25 years of age and must occupy the rental property the entire term of the reservation. Proper identification is required to check-in to the home. If the principal guest who made the reservation is under the age of 25, the individual and guests will not be allowed to check-in and no refund will be issued.

Check-in and Check-out Times
Check-in time is 3 p.m. and check-out time is 11 a.m. No early check-ins, please. This ensures that your home is completely ready before arriving. Late check-outs of more than 15 minutes (unless previously arranged) may be available depending upon occupancy and will incur a $50 late fee charged to your Visa, Mastercard or Discover credit card. Please contact us for further details.

Reservation Fee
To confirm your reservation, we ask for 25% of the total amount including room rental, taxes and fees. The remaining balance is due 60 days prior to arrival. We reserve the right to maintain rental rates based on availability, services and/or as deemed necessary to maximize business and availability. Until confirmed, rates are subject to change without notice.

Cancellation Policy
A minimum sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date will incur no penalty except if deposits were made via credit card. All credit card cancellations are subject to a 5% cancellation fee or $75, whichever is greater. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, may forfeit the full advance payment and/or reservation deposit.

Credit Cards
We accept Visa, MasterCard, American Express, and Discover credit cards.

Pets
Pets are not allowed in our properties.

Maximum Occupancy
The maximum occupancy is specific in your reservation and is based on the home’s ability safely and comfortably accommodates our guests. You may not exceed the Maximum Occupancy.

Minimum Stay Requirements
Many of our properties have minimum stays of three nights. Some homes have longer stays during summer and other peak seasons. Please contact us for details and special requests.

House Keys
Please leave one set of keys in the lock box upon departure and the second set in the home. There is a $100 charge for each lost key, or key not left in these areas upon check-out.

Information Requests
If you are not ready to make your reservation, and would like to request additional information, please call us 808-596-2511 or email info@honpm.com.